Mar 11, 2024
Last mile logistics by Renko Bergh
CtrlFleet Marketing
CtrlFleet Marketing
Welcome to the CtrlFleet blog, where we explore the innovations driving our industry forward. Today, we delve into the digitization of last mile logistics, a transformative force reshaping the delivery landscape for long haulers.
During last week's Transport Forum event focusing on Last Mile Logistics, Renko Bergh Co-Founder of CtrlFleet emphasized the critical role of digitalization in the last mile segment. Bergh highlighted the need to harness Last Mile Data to enhance efficiency and customer service in the delivery process.
The last mile of analytics refers to the space between the data team and the business teams; it is the moment between someone looking at your report or dashboard, and the action they take as a result; it encompasses all the back and forth questions we get about ‘what this graph means’ or ‘what data is included there’; it’s where we discuss the problems of our stakeholders, and how we can help solve them.
In short, it is both where our work finds value and one of the greatest sources of our pain. What does the data say about the importance of last mile logistics?
Despite being the shortest part of the supply chain, it's often the most complex and costly, accounting for up to 53% of the total shipping cost.
A staggering 84% of consumers declare their reluctance to shop again with a retailer following a negative delivery experience
Additionally, 70% consumers prioritize speed, convenience, and a friendly delivery service
With 90% viewing two- to three-day delivery as standard, and 30% expecting same-day delivery
Astonishingly, 21% of consumers express a reluctance to buy from brands that offer no or limited order tracking, highlighting the growing importance of transparency in the delivery process
The Last Mile in Action
Last mile logistics isn't a one-size-fits-all solution. Its application varies across industries:
E-commerce: Analytics track deliveries from warehouses to doorsteps.
Logistics and Transportation: Optimization of goods and service delivery.
Healthcare: Tracking of medical supplies to facilities.
Retail: Monitoring product delivery to stores and customers.
Analytical Breakthroughs in the Last Mile
In the last mile, data analytics crystallize into three key domains:
Dashboard Analytics: Real-time and historical data merge, providing a complete view of field activities, revealing trends and opportunities.
Dashboard delivers strategic value to service organizations by giving key performance metrics at a go. It helps to view real-time and historic data in the same dashboard to identify trends and areas of opportunity. Also, it helps in gaining a 360-degree view of what is going on the field.
Heat maps helps you in generating descriptive and predictive analytics that helps in understanding what happened, and what is likely to happen and helps you in analyzing and planning it on the field. With heat maps, you can have a clear view on:
- Where to recruit more workforce
- Number of delivery requests
Predictive analytics gives a deeper understanding of the future outcomes with some degree of likelihood. Predictive analytics is an area that deals with extracting information from data and using it to predict trends and behavior patterns.
With predictive analytics, businesses can drastically improve last-mile visibility. Impacting decisions like:
- Where to open new hubs?
- Where are customer requests spread?
- New orders likely to come in?
Leveraging Last Mile Data
The advantages of using last mile data are evident across sectors:
E-commerce: Delivery time and route analysis can improve customer experiences.
Logistics: Adjustments to delivery schedules based on real-time data ensure efficiency.
Healthcare: Optimized supply chains guarantee the availability of critical equipment.
Retail: Enhanced delivery processes lead to better customer satisfaction.
Embracing a New Perspective
Last mile analytics encourage a fundamental mindset shift—placing the business problem ahead of processes and tools. This approach transforms interactions with the business, fostering a culture of problem-solving and innovation.
Consider the example of a South African e-commerce company that, by leveraging last-mile analytics to optimize delivery routes, achieved a 25% reduction in delivery times, significantly boosting customer satisfaction.
Facing the Future
Implementing effective last mile delivery tracking systems requires seamless integration and proactive change management, with 83% of executives acknowledging that their supply chain technology investments have not fully met expected results.
Moreover, as we integrate more technology into logistics, sustainability with skills ability becomes a paramount concern. It's not just about making deliveries faster and cheaper but doing so in a way that is environmentally responsible.
As we continue integrating technology into logistics, we must balance efficiency with sustainability. The goal isn't merely to expedite deliveries but to do so responsibly.
Conclusion
The last mile delivery market is on the cusp of extraordinary growth, projected to reach USD 84.72 billion by 2030, with North America alone expected to see an annual increase of 16% from 2021 to 2025.
In summary, digitizing last mile logistics and long haul trucking is a definitive shift towards enhanced efficiency, sustainability, and customer contentment.
As we navigate this revolution, let us embrace the opportunities it presents, stay mindful of the challenges, and work collaboratively towards innovative solutions that benefit us all.
Join us at CtrlFleet as we drive into a future defined by precision, efficiency, and unparalleled service in last mile delivery.
For ongoing updates, please follow CtrlFleet Pty Ltd on LinkedIn or YouTube. #CtrlFleet #Fleetbeacon #TransportManagement #Innovation #LastMileLogistics #TMS
Welcome to the CtrlFleet blog, where we explore the innovations driving our industry forward. Today, we delve into the digitization of last mile logistics, a transformative force reshaping the delivery landscape for long haulers.
During last week's Transport Forum event focusing on Last Mile Logistics, Renko Bergh Co-Founder of CtrlFleet emphasized the critical role of digitalization in the last mile segment. Bergh highlighted the need to harness Last Mile Data to enhance efficiency and customer service in the delivery process.
The last mile of analytics refers to the space between the data team and the business teams; it is the moment between someone looking at your report or dashboard, and the action they take as a result; it encompasses all the back and forth questions we get about ‘what this graph means’ or ‘what data is included there’; it’s where we discuss the problems of our stakeholders, and how we can help solve them.
In short, it is both where our work finds value and one of the greatest sources of our pain. What does the data say about the importance of last mile logistics?
Despite being the shortest part of the supply chain, it's often the most complex and costly, accounting for up to 53% of the total shipping cost.
A staggering 84% of consumers declare their reluctance to shop again with a retailer following a negative delivery experience
Additionally, 70% consumers prioritize speed, convenience, and a friendly delivery service
With 90% viewing two- to three-day delivery as standard, and 30% expecting same-day delivery
Astonishingly, 21% of consumers express a reluctance to buy from brands that offer no or limited order tracking, highlighting the growing importance of transparency in the delivery process
The Last Mile in Action
Last mile logistics isn't a one-size-fits-all solution. Its application varies across industries:
E-commerce: Analytics track deliveries from warehouses to doorsteps.
Logistics and Transportation: Optimization of goods and service delivery.
Healthcare: Tracking of medical supplies to facilities.
Retail: Monitoring product delivery to stores and customers.
Analytical Breakthroughs in the Last Mile
In the last mile, data analytics crystallize into three key domains:
Dashboard Analytics: Real-time and historical data merge, providing a complete view of field activities, revealing trends and opportunities.
Dashboard delivers strategic value to service organizations by giving key performance metrics at a go. It helps to view real-time and historic data in the same dashboard to identify trends and areas of opportunity. Also, it helps in gaining a 360-degree view of what is going on the field.
Heat maps helps you in generating descriptive and predictive analytics that helps in understanding what happened, and what is likely to happen and helps you in analyzing and planning it on the field. With heat maps, you can have a clear view on:
- Where to recruit more workforce
- Number of delivery requests
Predictive analytics gives a deeper understanding of the future outcomes with some degree of likelihood. Predictive analytics is an area that deals with extracting information from data and using it to predict trends and behavior patterns.
With predictive analytics, businesses can drastically improve last-mile visibility. Impacting decisions like:
- Where to open new hubs?
- Where are customer requests spread?
- New orders likely to come in?
Leveraging Last Mile Data
The advantages of using last mile data are evident across sectors:
E-commerce: Delivery time and route analysis can improve customer experiences.
Logistics: Adjustments to delivery schedules based on real-time data ensure efficiency.
Healthcare: Optimized supply chains guarantee the availability of critical equipment.
Retail: Enhanced delivery processes lead to better customer satisfaction.
Embracing a New Perspective
Last mile analytics encourage a fundamental mindset shift—placing the business problem ahead of processes and tools. This approach transforms interactions with the business, fostering a culture of problem-solving and innovation.
Consider the example of a South African e-commerce company that, by leveraging last-mile analytics to optimize delivery routes, achieved a 25% reduction in delivery times, significantly boosting customer satisfaction.
Facing the Future
Implementing effective last mile delivery tracking systems requires seamless integration and proactive change management, with 83% of executives acknowledging that their supply chain technology investments have not fully met expected results.
Moreover, as we integrate more technology into logistics, sustainability with skills ability becomes a paramount concern. It's not just about making deliveries faster and cheaper but doing so in a way that is environmentally responsible.
As we continue integrating technology into logistics, we must balance efficiency with sustainability. The goal isn't merely to expedite deliveries but to do so responsibly.
Conclusion
The last mile delivery market is on the cusp of extraordinary growth, projected to reach USD 84.72 billion by 2030, with North America alone expected to see an annual increase of 16% from 2021 to 2025.
In summary, digitizing last mile logistics and long haul trucking is a definitive shift towards enhanced efficiency, sustainability, and customer contentment.
As we navigate this revolution, let us embrace the opportunities it presents, stay mindful of the challenges, and work collaboratively towards innovative solutions that benefit us all.
Join us at CtrlFleet as we drive into a future defined by precision, efficiency, and unparalleled service in last mile delivery.
For ongoing updates, please follow CtrlFleet Pty Ltd on LinkedIn or YouTube. #CtrlFleet #Fleetbeacon #TransportManagement #Innovation #LastMileLogistics #TMS
Welcome to the CtrlFleet blog, where we explore the innovations driving our industry forward. Today, we delve into the digitization of last mile logistics, a transformative force reshaping the delivery landscape for long haulers.
During last week's Transport Forum event focusing on Last Mile Logistics, Renko Bergh Co-Founder of CtrlFleet emphasized the critical role of digitalization in the last mile segment. Bergh highlighted the need to harness Last Mile Data to enhance efficiency and customer service in the delivery process.
The last mile of analytics refers to the space between the data team and the business teams; it is the moment between someone looking at your report or dashboard, and the action they take as a result; it encompasses all the back and forth questions we get about ‘what this graph means’ or ‘what data is included there’; it’s where we discuss the problems of our stakeholders, and how we can help solve them.
In short, it is both where our work finds value and one of the greatest sources of our pain. What does the data say about the importance of last mile logistics?
Despite being the shortest part of the supply chain, it's often the most complex and costly, accounting for up to 53% of the total shipping cost.
A staggering 84% of consumers declare their reluctance to shop again with a retailer following a negative delivery experience
Additionally, 70% consumers prioritize speed, convenience, and a friendly delivery service
With 90% viewing two- to three-day delivery as standard, and 30% expecting same-day delivery
Astonishingly, 21% of consumers express a reluctance to buy from brands that offer no or limited order tracking, highlighting the growing importance of transparency in the delivery process
The Last Mile in Action
Last mile logistics isn't a one-size-fits-all solution. Its application varies across industries:
E-commerce: Analytics track deliveries from warehouses to doorsteps.
Logistics and Transportation: Optimization of goods and service delivery.
Healthcare: Tracking of medical supplies to facilities.
Retail: Monitoring product delivery to stores and customers.
Analytical Breakthroughs in the Last Mile
In the last mile, data analytics crystallize into three key domains:
Dashboard Analytics: Real-time and historical data merge, providing a complete view of field activities, revealing trends and opportunities.
Dashboard delivers strategic value to service organizations by giving key performance metrics at a go. It helps to view real-time and historic data in the same dashboard to identify trends and areas of opportunity. Also, it helps in gaining a 360-degree view of what is going on the field.
Heat maps helps you in generating descriptive and predictive analytics that helps in understanding what happened, and what is likely to happen and helps you in analyzing and planning it on the field. With heat maps, you can have a clear view on:
- Where to recruit more workforce
- Number of delivery requests
Predictive analytics gives a deeper understanding of the future outcomes with some degree of likelihood. Predictive analytics is an area that deals with extracting information from data and using it to predict trends and behavior patterns.
With predictive analytics, businesses can drastically improve last-mile visibility. Impacting decisions like:
- Where to open new hubs?
- Where are customer requests spread?
- New orders likely to come in?
Leveraging Last Mile Data
The advantages of using last mile data are evident across sectors:
E-commerce: Delivery time and route analysis can improve customer experiences.
Logistics: Adjustments to delivery schedules based on real-time data ensure efficiency.
Healthcare: Optimized supply chains guarantee the availability of critical equipment.
Retail: Enhanced delivery processes lead to better customer satisfaction.
Embracing a New Perspective
Last mile analytics encourage a fundamental mindset shift—placing the business problem ahead of processes and tools. This approach transforms interactions with the business, fostering a culture of problem-solving and innovation.
Consider the example of a South African e-commerce company that, by leveraging last-mile analytics to optimize delivery routes, achieved a 25% reduction in delivery times, significantly boosting customer satisfaction.
Facing the Future
Implementing effective last mile delivery tracking systems requires seamless integration and proactive change management, with 83% of executives acknowledging that their supply chain technology investments have not fully met expected results.
Moreover, as we integrate more technology into logistics, sustainability with skills ability becomes a paramount concern. It's not just about making deliveries faster and cheaper but doing so in a way that is environmentally responsible.
As we continue integrating technology into logistics, we must balance efficiency with sustainability. The goal isn't merely to expedite deliveries but to do so responsibly.
Conclusion
The last mile delivery market is on the cusp of extraordinary growth, projected to reach USD 84.72 billion by 2030, with North America alone expected to see an annual increase of 16% from 2021 to 2025.
In summary, digitizing last mile logistics and long haul trucking is a definitive shift towards enhanced efficiency, sustainability, and customer contentment.
As we navigate this revolution, let us embrace the opportunities it presents, stay mindful of the challenges, and work collaboratively towards innovative solutions that benefit us all.
Join us at CtrlFleet as we drive into a future defined by precision, efficiency, and unparalleled service in last mile delivery.
For ongoing updates, please follow CtrlFleet Pty Ltd on LinkedIn or YouTube. #CtrlFleet #Fleetbeacon #TransportManagement #Innovation #LastMileLogistics #TMS
Welcome to the CtrlFleet blog, where we explore the innovations driving our industry forward. Today, we delve into the digitization of last mile logistics, a transformative force reshaping the delivery landscape for long haulers.
During last week's Transport Forum event focusing on Last Mile Logistics, Renko Bergh Co-Founder of CtrlFleet emphasized the critical role of digitalization in the last mile segment. Bergh highlighted the need to harness Last Mile Data to enhance efficiency and customer service in the delivery process.
The last mile of analytics refers to the space between the data team and the business teams; it is the moment between someone looking at your report or dashboard, and the action they take as a result; it encompasses all the back and forth questions we get about ‘what this graph means’ or ‘what data is included there’; it’s where we discuss the problems of our stakeholders, and how we can help solve them.
In short, it is both where our work finds value and one of the greatest sources of our pain. What does the data say about the importance of last mile logistics?
Despite being the shortest part of the supply chain, it's often the most complex and costly, accounting for up to 53% of the total shipping cost.
A staggering 84% of consumers declare their reluctance to shop again with a retailer following a negative delivery experience
Additionally, 70% consumers prioritize speed, convenience, and a friendly delivery service
With 90% viewing two- to three-day delivery as standard, and 30% expecting same-day delivery
Astonishingly, 21% of consumers express a reluctance to buy from brands that offer no or limited order tracking, highlighting the growing importance of transparency in the delivery process
The Last Mile in Action
Last mile logistics isn't a one-size-fits-all solution. Its application varies across industries:
E-commerce: Analytics track deliveries from warehouses to doorsteps.
Logistics and Transportation: Optimization of goods and service delivery.
Healthcare: Tracking of medical supplies to facilities.
Retail: Monitoring product delivery to stores and customers.
Analytical Breakthroughs in the Last Mile
In the last mile, data analytics crystallize into three key domains:
Dashboard Analytics: Real-time and historical data merge, providing a complete view of field activities, revealing trends and opportunities.
Dashboard delivers strategic value to service organizations by giving key performance metrics at a go. It helps to view real-time and historic data in the same dashboard to identify trends and areas of opportunity. Also, it helps in gaining a 360-degree view of what is going on the field.
Heat maps helps you in generating descriptive and predictive analytics that helps in understanding what happened, and what is likely to happen and helps you in analyzing and planning it on the field. With heat maps, you can have a clear view on:
- Where to recruit more workforce
- Number of delivery requests
Predictive analytics gives a deeper understanding of the future outcomes with some degree of likelihood. Predictive analytics is an area that deals with extracting information from data and using it to predict trends and behavior patterns.
With predictive analytics, businesses can drastically improve last-mile visibility. Impacting decisions like:
- Where to open new hubs?
- Where are customer requests spread?
- New orders likely to come in?
Leveraging Last Mile Data
The advantages of using last mile data are evident across sectors:
E-commerce: Delivery time and route analysis can improve customer experiences.
Logistics: Adjustments to delivery schedules based on real-time data ensure efficiency.
Healthcare: Optimized supply chains guarantee the availability of critical equipment.
Retail: Enhanced delivery processes lead to better customer satisfaction.
Embracing a New Perspective
Last mile analytics encourage a fundamental mindset shift—placing the business problem ahead of processes and tools. This approach transforms interactions with the business, fostering a culture of problem-solving and innovation.
Consider the example of a South African e-commerce company that, by leveraging last-mile analytics to optimize delivery routes, achieved a 25% reduction in delivery times, significantly boosting customer satisfaction.
Facing the Future
Implementing effective last mile delivery tracking systems requires seamless integration and proactive change management, with 83% of executives acknowledging that their supply chain technology investments have not fully met expected results.
Moreover, as we integrate more technology into logistics, sustainability with skills ability becomes a paramount concern. It's not just about making deliveries faster and cheaper but doing so in a way that is environmentally responsible.
As we continue integrating technology into logistics, we must balance efficiency with sustainability. The goal isn't merely to expedite deliveries but to do so responsibly.
Conclusion
The last mile delivery market is on the cusp of extraordinary growth, projected to reach USD 84.72 billion by 2030, with North America alone expected to see an annual increase of 16% from 2021 to 2025.
In summary, digitizing last mile logistics and long haul trucking is a definitive shift towards enhanced efficiency, sustainability, and customer contentment.
As we navigate this revolution, let us embrace the opportunities it presents, stay mindful of the challenges, and work collaboratively towards innovative solutions that benefit us all.
Join us at CtrlFleet as we drive into a future defined by precision, efficiency, and unparalleled service in last mile delivery.
For ongoing updates, please follow CtrlFleet Pty Ltd on LinkedIn or YouTube. #CtrlFleet #Fleetbeacon #TransportManagement #Innovation #LastMileLogistics #TMS
