No.1 Online Solutions Boosts Fleet Visibility and Efficiency with CtrlFleet’s Customer Portal.

No.1 Online Solutions is a leading provider of market-leading logistical solutions and services in Southern Africa.

With a customer-oriented culture and superior systems in place, they offer customised and innovative solutions to meet their customers unique logistical needs.

Services:

• Palletised & bagged loads

• Bulk commodities

• Hazardous goods

• Liquid tankers

• Cross border (Mozambique, Zimbabwe, Botswana & Zambia)

Objectives

No.1 Online Solutions sought to improve their fleet management efficiency by eliminating manual processes, reducing errors, and gaining real-time visibility into their operations. They aimed to automate workflows, streamline communications with drivers, and provide clients with an easy way to track their deliveries through an integrated portal.

Solutions

CtrlFleet implemented a comprehensive Transport Management System that seamlessly integrated with No.1 Online Solutions' existing telematics providers. The solution included a customer tracking portal, sub-contractor fleet visibility, and a driver app for real-time communication and tracking. Key features, such as ePODs (electronic proof of delivery), routing instructions, and custom forms, helped optimize dispatch and delivery processes, reducing human errors and improving operational efficiency.

Challenges

Before CtrlFleet, No.1 Online Solutions relied on manual processes, such as confirming capacity by phone, manual updates on shipment progress, and physical proof of delivery collections. These inefficient processes not only consumed a lot of time but also increased the likelihood of errors and delays in communication between transporters and clients.

Benefits

• Improved Visibility: Consolidated view of fleet activities through real-time tracking and reporting.

• Increased Efficiency: Automated order creation, dispatching, and delivery processes.

• Enhanced Client Experience: 60% of clients now use the customer portal to track deliveries, reducing incoming inquiries.

• Time Management Gains: Significant time freed up to coordinate drivers and clients, improving overall productivity.

• Cost Savings: Faster turnaround times and streamlined workflows led to lower operational costs.

Ready to transform your logistics operations like No.1 Online Solutions? Discover how CtrlFleet’s Transport Management System can streamline your processes, reduce costs, and drive growth. Contact us today to schedule a demo and see how we can help you achieve operational excellence.